The following recall notice has just been received:

IMPORTANT SAFETY WARNING AND RECALL

TWO WHEEL CARGO MODELS: CITY / CITY-E / MINI / MINI-E

6TH MARCH 2024

Dear Babboe Dealer,Investigations have shown that the safety of the CITY, CITY E, MINI and MINI E models cannot be 100% guaranteed. We do not want our customers to be at any risk whatsoever and are therefore we are starting a recall of these models today.We have attached a copy of the recall notice that has been issued to the local authorities in the UK and would kindly ask you to read, download, print and display it in store.Raleigh, our importer, will support the recall process in the UK. When we have an further update, they will contact you to discuss the next steps.Thank you for your support.BabboeBabboe has identified that with intensive use, hairline cracks may appear in the frame of the models shown. These cracks can lead to sagging of the frame, which may lead to serious injury.

As a result, Babboe is launching a recall for the Babboe City, City-E, Mini, and Mini-E models. Customers are directed to stop using these bikes immediately.

In the UK, Raleigh UK, Babboe’s distribution partner, will manage the recall action. Babboe and Raleigh take their customers’ safety very seriously and do not want them to be at risk. Therefore, we strongly advise you to follow the directive and stop using the Babboe City and Babboe Mini cargo bike models shown.

If you own a Babboe City, City-E, Mini and Mini-E please visit www.checkyourframe.co.uk to register your bike model using the frame number and leave your contact details so you can be contacted about the recall as soon as possible and appropriate redress. If you cannot access the internet, please contact us using the information below and we will be able to assist you.

You can find the frame number of your cargo bike at the place indicated below. We realise these measures are inconvenient for you and sincerely apologise. 

The frame number is located on the left side of the bottom bracket and/or on the sticker on the seat tube. Can’t find the frame number? Then check: https://www.babboecargobike.com/customer-service/where-can-i-find-my-cargo-bikes-frame-number

Customer Service
Tel:            +441271 500 194                    Email: service.uk@babboe.com
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Awaiting clarity on all remaining models in the Babboe range.