Workshop Repairs

Reduced Workshop Hours: Mondays, Wednesdays, Fridays 11am-4pm. Contact us to book.

Let us do the hard work for you! From puncture repairs and indexing your gears to a full strip and rebuild – we’ve got you covered. Come see us to make sure your bike is working in tip top condition. We offer services to cover all budgets and requirements. As a retail shop specialising in family & commerical cycling our mechanics are also specialists in cargo bikes with year’s of experience riding and maintaining a range of cargo bikes.

To book a service or to find out more, please drop us a message using the contact form at the bottom of the page or give us a call on 01223 789606. 

Walk in customers are always very welcome, but as our workshop can get very busy we can’t always guarantee same day repairs. If you’re popping in for a quick repair or service we always recommend ringing ahead and we can advise on availability.

Coronavirus: FREE Emergency Repairs for NHS Staff and Social Distances Procedure

FREE Emergency Repairs for NHS Staff

To help NHS staff get to work by bike we’re offering free emergency repairs. We will cover the cost of labour for emergency repairs such as punctures and will just bill cost price for any parts required. Staff will need to show a valid NHS staff card to qualify. Please contact us ahead of your visit to book a date and time.

Mandatory Workshop Social-Distancing Procedure

We have put measures in place to ensure we maintain social distancing while still offering bike repairs and servicing at our workshop. Please note we cannot currently offer our Courtesy Bike service when implementing the procedure.

Drop your bike off without contact

We have dedicated one of our bike racks to customer drop offs – simply drop your bike in the bike racks by our outdoor benches (marked) and call us to let us know it is there before you leave. While on the phone we will talk through what work you are anticipating the bike needs eg a service or puncture repair.

We will immediately retrieve the bike, disinfect all contact points and bring it into the workshop.

IMPORTANT: Only drop bikes during our opening hours and only leave the bike racks once you have spoken with us.

Payment

We can issue all invoices for work online meaning you can pay from home or from your mobile device prior to collection. Just let us know once you’ve paid and we will check our Paypal account and confirm. This should limit contact time between staff and customers.

Bike collection without contact

Once payment for a repair has been made online you can come and collect your bike without seeing staff. After we complete a repair we will call you to talk through the work that has been completed and email you a photo of the report sheet. Then just let us know just before you are due to arrive for collection and we will place your bike back in the bike rack for you to pick up. All bike’s will be disinfected prior to collection.

Bike Collection Service – Closed since lock down 23 March.

For those working from home and/or looking after children we know it can be difficult to get out and get your bike repaired. We are offering a temporary Collection & Drop off service during this unprecedented time, covering Cambridge and the surrounding villages.

Collections / Drop offs will be 9am-12noon on Mondays and Fridays. Where possible eg with simple puncture repairs we can do the repair on site. For most repairs we will need to take the bike away and drop back at the next session. To view a map of the area click here.

There will be a charge of £12 covering collection and drop off (if required). There will also be a minimum labour charge of £10 for all repairs (plus any parts).

For more urgent collections or drop off outside of our regular times contact us for availability and pricing.

IMPORTANT: Regrettably we cannot offer this service if you or anyone in your house hold is self isolating.

Bicycle Servicing Packages

Please browse our bicycle servicing packages below.

Bronze - (35 Point Safety Check) £15 Standard Bike / £20 Cargo Bike

  • Safety check and assessment with notes on work needed
  • Wheels checked for true
  • Drivetrain lubricated
  • Brake and Gear – minor adjustment
  • Tyres inflated
  • Box/cargo areas checked and all bolts checked (Only on Cargo Bikes)

Silver - recommended 6 monthly service (inc. complimentary bike hire) £30 Standard Bike / £40 Cargo Bike

  • Everything in the bronze service
  • Brake and gear adjust
  • Adjust hubs and headsets if applicable/possible
  • Check all nuts and bolts are secure
  • Basic Truing
  • Cables lubricated
  • Frame wiped down
  • One basic part fitted (ie tube, brake pads) all other fittings extra
  • Box/cargo areas checked and all bolts checked (Only on Cargo Bikes)

*For complimentary bike hire we need to take a copy of photo ID such as a driving license.

Gold - recommended yearly service (inc. complimentary bike hire*) £60 Standard Bike / £75 Cargo Bike

  • Everything in silver service
  • Seatpost removed and regreased
  • Wheels trued and tensioned
  • Clean, degrease and relube the drivetrain ‘standard clean’’
  • Box/cargo areas checked and all bolts checked (Only on Cargo Bikes)

Parts fitted as part of gold service pricing; cables, chains, cassettes, pads, tubes, cranksets, tyres – cost of part extra

*For complimentary bike hire we need to take a copy of photo ID such as a driving license.

Platinum - our super deluxe service when your bikes needs some serious TLC! (inc. complimentary bike hire*) £125 Standard Bike / Price by arrangement for Cargo Bike

    • Full strip and rebuild
    • Frame clean
    • Hubs, headset, bottom bracket cleaned and regreased
    • Includes, chasing, facing and reaming where required.
    • All cables replaced as standard (standard galvanised, extra for stainless)
    • Frame checked for alignment and damage
    • All standard parts fitting included. Accessories fitting extra
    • Box/cargo areas checked and all bolts checked (Only on Cargo Bikes)

*For complimentary bike hire we need to take a copy of photo ID such as a driving license.

Ad Hoc Services

If you don’t require one of our full packages then see below for the prices of our individual services. These prices are for labour only, any parts fitted will cost extra.

Puncture Repair – £7 

Puncture Repair on bike with rear wheel hub gear – £15

Hub service (ball bearing) – £20

Hub Cone Adjustment – £15

Wheel True – £18

Spoke replacement and wheel true £20 + £1 labour per each spoke replaced

Adjustment – £10

Fitting – £15

Ream & face frame – £15

Adjustment – £10

Fitting – £15

Chase & Face Frame – £15

Fit Chain – £8

Fit Cassette – £10

Fit Cable – £10

Fit front or rear mech – £15

Index front or rear mech – £8

Fit Pads (excluding disc ) – £10

Fit Cable – £10

Fit Unit – £15

Disc brake bleed (each) – £20

Brake adjustment (per brake) – £7

Pedals – £5

Grips – £4

Saddle – £4

Seatpost – £4

Handlebars – £15

Handlebar tape – £10

Shifter/Brake lever – 15

Mudguards – 10

Request a Bike Service 

Please let us know as much information about your requirement. We will be in touch to confirm your booking. 

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Repair FAQs

*How does the Complimentary Bike work?

We offer free complimentary bike hire for Silver, Gold and Platinum services. All we require is a copy of your photo ID (either driving license or passport).

You can keep the bike for as long as your bike takes to repair.

For other repairs and services we can offer a replacement hire bike for a cost of £10.

Can I only drop of my bike for servicing on Monday or Thursday?

You are welcome to drop your bike in any day of the week for a service. However the service will only be done on Monday or Thursday. For example you could book a service on a Thursday and drop the bike off to us on a Tuesday.

Do you offer call-out servicing?

We don’t offer call-out servicing.

Our only off-site servicing is our mobile Dr Bike, which can be booked for businesses or events for a 3 hour minimum. Please visit our Dr Bike page for more information.

Do you sell spare parts?

We stock a range of spare parts that are compatible with most bikes. However if you are unsure or would like a specific component, please get in touch a we can check our stock for you.

I'm not sure what level of servicing my bike needs!

Please read through the bicycle servicie packages above. If you are still uncertain please call up, or pop in for one of our mechanics to assess your bike.

I bought a bike from you, do I get a free service?

All of the bikes we sell include a free 6 month service. Please get in touch to make a booking.

How long does your bike servicing take?

For puncture repairs it is approx. 10-15 mins (if a mechanic is available immedaitely)

Other servicing takes between 30 mins – 2 hours depending on the level of service required.