Shop FAQs

What are your opening times?

Our shop opening hours are:

Mon & Thurs – 8.30am-6pm 

Tues, Weds, Fri – 8.30am-5pm

Sat 9.30am-4.30pm

Sunday - Closed

How do I find your shop?

Please visit the how to find us page for information on getting to The Bike Depot

Which area around Cambridge is eligible for the scheme?
The bikes are for use in Cambridge or to access Cambridge. In general, we envisage people living within five miles of the city centre, but if your business is based further afield or as a family you live further afield but think your usage would include travelling into Cambridge do get in touch to discuss with us before booking.
How can I book a test ride?

Please book a test ride through our test ride booking page, or click one of the buttons throughout the shop section.

You can also call us on 01223 789606 to arrange a test ride.

Feel free to drop in for a test ride, but it is best to call ahead to check we have the bike you are interested in riding in stock.

Do you offer a cycle to work scheme?

We offer a range of plans to help spread the cost, including the Green Commute InitiativeCycleScheme, and 6 months interest free credit via Ride It Away Bicycle Finance. Contact us for details and minimum pricing. Please note our one year's free servicing on cargo bikes is not included with bikes bought on the CycleScheme

What's the difference between a two wheeled or three wheeled cargo bike?

Choosing between a two, or three wheel cargo bike depends on a number of factors. Follow this link for some useful advice:

Why can't I order a bikes through the website?

Each of our cargo bikes include a wide range of options, from frame colours, through to different child seat cushions. We pride ourselves on excellent customer service and would always like to speak with customers first to ensure they're getting the best bike for their needs.

If you're based far from Cambridge, that's no problem. Get in touch and we can work with you to still spec the best bike for you.

How long does it take for my order to be ready?

The lead times across our product range vary greatly. For most cargo bikes please expect 2 weeks minimum for delivery to us. This can be more depending on stock levels of certain models from our suppliers. 

For Frog bikes, please expect 1 week for delivery and assembly. This is also dependent on stock levels from Frog Bike. There are often certain colours that sell out quickly.

For smaller products such as Accessories, Tools, and Bike Parts, delivery to us is usually within a few working days. We do stock a large number of these already, so get in touch as the product you need may be available same day.

What is included in the one year's free servicing on cargo bikes?

All parts and labour excluding normal wear and tear e.g. brake blocks, worn tyres etc, and damage through improper use such as crash damage or overloading the bike. Get in touch below for further details.