The bikes must be stored within a secure location overnight such as in a locked garage. When in use and left unattended the bikes must be locked to an immovable object (such as a sheffield bike stand) through the frame using the lock we have provided and must not be left unattended overnight. Any damage or thefts must be reported to us within 24 hours and in the case of criminal damage or theft must also be reported to the Police and a crime number taken. If in doubt contact us for guidance.

In the unfortunate event of theft, the person or business trialling the bike would need to pay the insurance excess of £250 if all conditions are met and the bike is insured. If the conditions have not been met, eg the person trialling had not locked up the bike while leaving the bike unattended they would be liable for the full replacement cost.

For Family bikes we include any required seats (excluding compatible car seats) for children from 8 months upwards and canopies.

For Business bikes we include lockable boxes.

For families you may trial an alternative bike eg if you have tried the Babboe City bike you can also try the Babboe Curve trike, if available. However this will be a new trial with the associated costs. Each bike can only be tried once per household.

If this is the case, you will need to contact us asap and we’ll book the bike into our workshop (see our website for opening days). You are responsible for getting the bike to us at your cost, however we do offer a collection and drop off service at a small fee. See here for details:

https://www.outspokencycles.co.uk/repairs/workshop-repairs/

Provided the repairs are not due to improper use we will fix them at our own cost.

You are more than welcome to get in touch and arrange an initial test ride to see how you feel on the bikes before committing to trial one further.

Our sister company Outspoken Training also provider tailored dedicated 1-2-1 cargo bike training in 2 hour sessions. Contact us or visit their website at https://outspokentraining.co.uk/

Please visit the how to find us page for information on getting to The Bike Depot

Please book a test ride through our test ride booking page, or click one of the buttons throughout the shop section.

You can also call us on 01223 789606 to arrange a test ride.

Feel free to drop in for a test ride, but it is best to call ahead to check we have the bike you are interested in riding in stock.

We offer a range of plans to help spread the cost, including the Green Commute Initiative, CycleScheme, and 6 months interest free credit via Ride It Away Bicycle Finance. Contact us for details and minimum pricing. Please note our one year's free servicing on cargo bikes is not included with bikes bought on the CycleScheme

Choosing between a two, or three wheel cargo bike depends on a number of factors. Follow this link for some useful advice: babboe.co.uk/which-cargo-bike/2-wheel-cargo-bike-or-3-wheel-cargo-bike

Each of our cargo bikes include a wide range of options, from frame colours, through to different child seat cushions. We pride ourselves on excellent customer service and would always like to speak with customers first to ensure they're getting the best bike for their needs.

If you're based far from Cambridge, that's no problem. Get in touch and we can work with you to still spec the best bike for you.

The lead times across our product range vary greatly. For most cargo bikes please expect 2 weeks minimum for delivery to us. This can be more depending on stock levels of certain models from our suppliers. 

For Frog bikes, please expect 1 week for delivery and assembly. This is also dependent on stock levels from Frog Bike. There are often certain colours that sell out quickly.

For smaller products such as Accessories, Tools, and Bike Parts, delivery to us is usually within a few working days. We do stock a large number of these already, so get in touch as the product you need may be available same day.

All parts and labour excluding normal wear and tear e.g. brake blocks, worn tyres etc, and damage through improper use such as crash damage or overloading the bike. Get in touch below for further details.